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STANDARDS WISE
INTERNATIONAL
AUSTRALIA SERVICES

Whether it is quality, customer service, models of care, staffing, governance, risk management, compliance and service delivery, the principles we apply are consistent with our approach.
A unique approach
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Standards Wise International offers many different services. The teams knowledge on international trends, models, experiences, legislation and problem solving is invaluable to any project.

SERVICES

Integrity is an important aspect for any organization and is the key to ensuring your organization is successfully long-term

AUDITS

As our name suggests, we are experts in standards and helping organisations to achieve accreditation.

ACCREDITATION

We provide workshops and training programs for managers and staff in developing a customer driven service culture. We have standard templates available to purchase which you can apply to your organisation.

CUSTOMER SERVICE

Policies available individually or in packages for service delivery, management, HR, and governance. We have standard templates available to purchase which you can apply to your organisation.

POLICY SYSTEMS

We have standard templates available to purchase which you can apply to your organisation.

RISK MANAGEMENT

We provide training and support to Boards, managers and staff for governance, risk, person centred care, and customer service.

TRAINING

The Standards Wise International Australia team all share a passion to develop and successfully implement creative solutions to the housing needs, ageing process, care, lifestyle and integration of generations across the globe. This passion has lead to many successful projects for organisations.

Management of an assisted living community goes far beyond traditional management practices.

ASSISTED LIVING ENVIRONMENT SERVICES PARTNER SERVICES

We are an authorised accrediting body for the Australian Excellence Service Standards (ASES) for both the Certificate and Award Levels.

AUSTRALIAN EXCELLENCE SERVISE STANDARDS

We are here to support you with your Human Resources, People and Culture and Industrial Relations needs.

HUMAN RESOURCES SPECIALIST SUPPORT

AUDITS
Integrity is an important aspect for any organization and is the key to ensuring your organisation is successful long-term. Running any organisation comes with a multitude of complexities no matter the industry you operate in and it can be challenging to have a clear understanding of every facet of the organisation.
Standards Wise International Australia has a wide range of audits tailored to specific sets of International and Country specific Standards for the Human Services and Senior Living Industries. Our audit tools are developed by experts who have extensive experience within their respective fields and include the following industries:
- Aged Care Quality and Safety Standards (ACQS) Residential Audit Toolkit
- Aged Care Quality and Safety Standards (ACQS) Community Audit Toolkit
- National Disability Insurance Scheme (NDIS) Audit Toolkit
- Australian Retirement Village Accreditation Scheme (ARVAS) Audit Toolkit
- National Safety & Quality Health Service Standards (NSQHS) 2nd Edition Audit Toolkit
If you would prefer a tailored solution to our Audit toolkits or need asssitance with developing your Audit Framework and providing training to your staff contact us now.
ACCREDITATION
As our name suggests, we are experts in standards and helping organisations to achieve accreditation.

We also assist organisations whom are non compliant and under sanctions to have these lifted and return to compliance in the shortest possible timeframe.

At present we cover 6 major sets of standards and a further 4 with some organisations:
  • Aged Care Quality Standards
  • National Safety and Quality Health Service Standards
  • QIC 7th Edition Standards
  • Rainbow Tick Standards
  • The Australian Service Excellence Standards
  • National Standards Mental Health Services

Standards Wise provides a wide range of Integrated Support Services to organisations throughout Australia. We are one of the leading quality management and accreditation assessment companies working across housing, assisted living, community care, residential care, and health services. Standards Wise works in a spirit of partnership with our clients, meeting their needs with the goal of increasing the efficiency and profitability of their organisations.

We have a reputation in both the Public and Private sectors as a reliable, value for money, quality service provider.
CUSTOMER SERVICE
We provide workshops and training programs for managers and staff in developing a customer driven service culture. We have standard templates available to purchase which you can apply to your organisation.
Alternatively, for a tailored solution contact us and we can develop your Customer Service Framework and assist with training
POLICY SYSTEMS
Policies are available individually or in packages for service delivery, management, Human ressources (HR), and governance. We have standard templates available to purchase which you can apply to your organisation.
Alternatively, for a tailored solution contact us and we can develop your Policy Management Framework and assist with training.
RISK MANAGEMENT
We have standard templates available to purchase which you can apply to your organisation.
Alternatively, for a tailored solution contact us and we can develop your Risk Management Framework and assist with training.
TRAINING
We provide training and support to Boards, managers and staff for governance, risk, person centred care, and customer service.
Customer Focused Service
RN/EN Scope of Practice in residential & community care
Documentation in Aged Care for Nursing and Direct Care staff
Self-Auditing for your organisation
Contact us for a customised solution delivered through direct face to face practical training sessions.
SENIOR LIVING ENVIRONMENT SERVICES
The Standards Wise management team are able to provide all aspects of Assisted Living management including:

Service Management

Day to day operational administration:
  • Development of organisational structure
  • Staff selection and training
  • Monthly reporting to the owner
  • Representative of the owner

Tenant/Resident Management
Management of an assisted living community goes far beyond traditional management practices. This is because the service environment not only has staff, but tenants, their committees, family and relatives, social activities, care and support etc. to effectively administer on an ongoing basis.

Standards Wise adopts full and open communication and disclosure to ensure a happy and harmonious environment.

To assist this, it is important that your tenants/residents' committees are properly structured and democratically elected to ensure that they are truly representative of the village residents.

Tenants/Residents living in your Assisted Living Environment have made a lifestyle choice and can be your best advertisement.

Basic Care/Clinical

Provision of domestic assistance, personal care, stand by supervision, medication assistance.

The cleaning service would be tailored to the specific requirements of the client. A total service can be provided, including day and night cleaning; cleaning of all interior and exterior buildings and facilities.

Personal care would be provided by registered carers and tailored to individual needs on a fee for service basis.

Medication assistance would be provided by credentialed carers

Lifestyle
Coordination services of group events and individual interests and social pursuits.

Enable tenants/residents to participate in social interaction of their own choosing, based on individual preferences, at their pace. This requires a facilitation role and reduces costs of building 'entertainment' infrastructure which is often used only 25% of the time in our experience.

Implementation of an events weekly/monthly/annual calendar based on tenant/resident preferences.

Booking of entertainment, transport to events as required to facilitate the social needs and program.

Development of an onsite 'Club' to foster connectedness and friendships between tenants/residents. Empower tenants/residents to run this themselves as much as possible.

Hospital in the Home
Nursing services provided on a short term basis for stabalised patients able to be managed in their own home.

Standards Wise founder David Stevens co-developed the pilot programs for Hospital Avoidance and Hospital in the Home on behalf of private hospitals and the Australian Government over 20 years ago. These programs have been providing the Health Care system substantial cost savings ever since and are still seen as a model for Hospital avoidance.

This type of service preserves stability and dignity for tenants/residents, not having to enter hospital and/or leaving early to be cared for at home by experienced nurses.

The successful model does not require fulltime nursing services. There is some coordination required, but then the short term intervention plan for each person is time limited and nursing staff checking and monitoring at different times according to need. Some overnight active and passive assistance can also be provided. Suppliers often donate gift baskets. Equipment is minimal.

Risk Management – Risk management tis an opportunity to save costs and improve the consumer experience and work environment. Done well, organisations benefit from managing out most risks and growing the organisation to provide better outcomes for consumers. We support organisations to develop robust risk management plans, provide training to staff, and strengthen their mitigation strategies to eliminate and/or reduce risk to be a low as possible.

Compliance – This is a responsibility to demonstrate the organisation works within legislative and funding requirements, meeting standards reasonably expected of providers. Remedying Non-compliance is often expensive and causes great disruption to services and organisations. We support organisations to meet their compliance requirements and move towards exceeding standards.

Customer Service – We assist organisations to strive for better practice as an ongoing culture and use evidenced based strategies to meet consumer needs. Through mentoring and coaching at a leadership and team leader level, we are able to support organisations to develop an exciting and innovative culture.

Audit – We conduct a wide range of audits across Australia including desktop, one to 5 day audits for Health, Aged care, Mental Health, AOD, Homelessness, Aboriginal Medical services on a one off and/or ongoing basis against the relevant standards.

Organisations receive a detailed report with and action plan within 7 working days and immediate risk reports if serious matters are identified.
AUSTRALIAN EXCELLENCE SERVICE STANDARDS
We are an authorised accrediting body for the Australian Excellence Service Standards (ASES) for both the Certificate and Award Levels.

ASES provides a comprehensive assessment of your quality and management systems, and is relatively inexpensive to apply for and maintain.

Our pricing is competitive with the other accrediting authorities.

We have over 10 years of experience in assessing the ASES standards covering a wide range of services from disability, aged care, family services, multi-service types, employment, AOD, homelessness, and community centres.
HUMAN RESOURCES SPECIALIST SUPPORT
Services Include:
  • Industrial letter writing for non-compliance
  • Setting up a performance appraisal process
  • Process flows
  • Implementation of Human Resources Framework compliant with Standard 7
  • Assistance with Self-Assessment on Standard 7
  • Positive Cultural Development
  • Staff Surveys
  • Training for Managers and Staff
  • Project Management
  • Internal training for Managers on undertaking HR investigations
  • External HR investigation support
  • Serious Incident Response Scheme investigations